Shipping & returns

Bio Bloom products are made and packed in small batches. Most standard UK orders are expected to arrive within 2-5 working days. Delivery can occasionally take longer during busy periods or because of carrier delays.

Shipping options and charges available for your order are shown at checkout before payment.

Bulk and wholesale biochar orders may need different delivery arrangements because of their size and weight. We will confirm availability, timing and delivery requirements for made-to-order purchases.

If you need to change or cancel an order, contact us as soon as possible with your order number. We will help where we can, but an order that has already been dispatched may no longer be changeable.

Please contact Bio Bloom before sending an item back. Include your order number, the item you want to return and the reason for the return so we can confirm the appropriate next step and return instructions.

Return eligibility depends on the item and its condition. Your statutory rights are not affected.

Unless an item is faulty or incorrect, products should be unused, unopened and in their original packaging. Please package returns securely because damage during return transit may affect the outcome.

Check your order when it arrives. If anything is damaged, missing or incorrect, contact us promptly with your order number and clear photographs of the product and packaging. We will review the issue and explain the available resolution.

When an approved return is received, we will inspect it and confirm the outcome. Approved refunds are issued to the original payment method. Banks and payment providers may take additional time to show the refund in your account.

We will confirm who is responsible for return postage when your return is authorised. If an item is faulty, damaged on arrival or supplied incorrectly, contact us before arranging postage so we can provide the correct instructions.